When your connection is missed, as ours was, most airlines will put you up in a hotel if it’s overnight before the next flight takes off for that destination. Remember with a wheelchair, you need to check ahead of time if it’s an accessible room.
So, here, we wait for the power chair to come back. That means that tomorrow we go through all of that again. If we could have gone without it, we probably would have just to save the hassle.
Boy, were we glad that we made them get the chair. When they finally brought out the power wheelchair, there was a collective gasp from my client, myself, and the attendant that the airline had sent with us. The chair was folded out all the way flat. You could see spots where the cover was cracked and one of the controllers was missing.That left controller was, thankfully, for the tilt of the chair. On the main controller on the right is where the computer and driving options are stored. The supports for the armrests were lose and the headrest was extremely off center. Thankfully, the chair was still usable by the computer override.
The extensive damage brought out 4 levels of management to deal with it. While I was on the phone with our Mexican taxi company and our hotel for the week, my client spoke to the managers present. When I turned back around, there were Italian suits and placation vouchers all around. We each got $400 for future flights, a new voucher for a free cab ride, and informed that a technician would come to our hotel room to try to repair the controller. Our attendant was instructed to help us get all the way to our hotel room. So we stepped on the Houston subway to go to the Airport Marriot. It was a nice room and we were well taken care of there. After so much excitement, we went to bed fairly early.
The next morning, we woke early. We called the doctor in Mexico to inform him that we had flight issues and would be a day late. We called the number given to us the night before for a repair technician and got no answer. By the time we got done with the room, the breakfast was over, so we got a small coffee and some scones in the hotel coffee shop.
After going through the excitement of check-in and TSA again (we had already checked our bag the night before), we went straight to the gate. At the gate, we informed the gate attendant that we would need an aisle chair and we would need to talk to the baggage attendant that would be getting the wheelchair. They came up to the gateway and were given much better instructions. We made it so all they had to do was push the chair, no power necessary. Then the 3 hour flight to Leon.
In Leon, the Mexican airport dealt very well with helping us with immigration, customs, and getting the chair back. The chair was in the same shape when we got there as when we left. They brought it out quickly when we were ready to get it. Here’s the thing, though: Mexico is NOT a very accessible place.
The number one issue we had was that our prearranged cab ride was for the day before. And they weren’t here for the rearranged pickup on Tuesday. We got an email from them saying that, because of the “no-show” the night before, they wouldn’t be there at 4 today. So, I guess it turns out that my horrible grasp of the Spanish language really did leave us fairly stranded. The Airport transport gave us a “free” cab ride voucher and set us up with the AT supervisor… who had no idea what to do with us. Mexico being as inaccessible as it is, the AT did not have a van with a ramp or lift. After about an hour, he says, “I think I have something. 15 minutes” We wait and a full sized van pulls up. My client is transferred into the van seat with very little supports. The chair is rolled to the back of the van. 6 AT employees work together to lift the 350 lb power wheelchair into the back of the van. No one puts the brakes on the chair down.
2 miles down the road, my client and I realize that the chair is rolling around in the back. Time to try my Spanish again. I convinced the driver, who spoke no English, to stop quickly so that I could climb into the back and stop the chair from rolling. The rest of the ride went well for my client and I.
We arrived at the hotel at around 6pm. Between hotel staff and the van driver, we got the chair unloaded and finally checked in. The room was accessible, beautiful, warm, and best of all, had nice beds. Finally, “day one” was done…. a day and a half later. This is akin to what must have happened to the person who first said “The important part is not the destination, but the journey.” This journey is not yet over… you’ve only heard the beginning.
Check in tomorrow for the rest of the trip.